Delivery & Returns

How much does domestic shipping cost?

Free delivery within New Zealand on orders over $100

Orders under $100 are charged at our flat rate of $6.00.

NZ Rural Delivery incurs an extra $5.00 fee, and can take longer to be delivered.

Signature required on all shipping options.

 

How much does international shipping cost?

International deliveries will be charged in accordance with NZ Post International mailing charges depending on size and weight of packed item.  You will be contacted prior to confirmation of order with the shipping charges.

International delivery is sent via International Economy Courier.

Soul Jewellery is not responsible for any import taxes/duties that may be applicable for international destinations. Please make yourself familiar with these fees.

 

How do I track my order?

Once your order has been dispatched, you will receive a email with a tracking number to enable you to check the status of your delivery.
 

Other Options?

Pick-up from Soul Jewellery Store is possible. Please give 2 working day’s notice.

You can request a service other than NZ Post Courier Services, please contact Soul Jewellery directly by or email. 

 

Returns:

Soul Jewellery will accept change of mind returns (for online purchases only) within 14 days of delivery if the product is returned in original condition with original packaging.

If a product is faulty, a replacement will be given. If that is not possible a refund will be given, after return of item.

Please Return items to:
Soul Jewellery
28 Worcester Boulevard
The Arts Centre
Christchurch 8013
New Zealand

 

Delivery Policies:

The Courier Service we use does not deliver to PO Boxes. We require a complete, physical delivery address.

Soul Jewellery takes no responsibility for un-delivered items due to incomplete or incorrect delivery details received.


Refund Policy:

Soul Jewellery does not refund cash, we refund to the card that was used to make the purchase if no replacement product is available.

Cancellation Policy:

Once you have placed an order, you cannot cancel it.  If you are unhappy with this product please refer to our returns policy.